ORDER PROCESSING/SHIPPING TIMEFRAME
All domestic orders are processed and shipped within 7 to 10 business days. However, Due to COVID-19 safety precautions in our warehouse, orders may take an additional 5 to 10 business days to ship.
We try our best to ensure your order will be delivered on time. Delays are possible during our Holiday and Sale Seasons. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
TRACKING MY ORDER
To track your order please use the tracking number provided to you via the contact method you selected (text or e-mail) once your order has been shipped. If your tracking number does not work visit the shipping carriers website directly to manually input your tracking number.
LOST OR STOLEN PACKAGES
If your package has been confirmed via USPS, UPS or FedEx delivered and you did not receive it you must file a claim with the shipping carrier as we are not responsible for lost or stolen packages. You may file an indemnity claim with USPS, UPS or FedEx for your lost package(s). Each mail service has a different timeframe for filing so file your claim immediatley If your package arrives damaged or with missing contents, you should file a claim immediately.
CHANGE OF ADDRESS
Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we will no longer update shipping addresses.
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city.