Please note that due to COVID-19, we have implemented the following Return and Exchange policy. Effective, November 1, 2020, we will no longer allow return or exchanges to ensure quality health and the safety of our customers. We thank you for your humble understanding regarding this matter. In an effort to keep our current return policy, please read the product description to ensure you're ordering the correct size.
EXCHANGES FOR DEFECTIVE MERCHANDISE.
All items purchased from SWTheBrand.com are eligible for an exchange and/or refund if there is a manufacturer defect of the item(s). You are allowed 5 business days from the confirmed delivery date to request an exchange and/or return of the defective item(s). Please make sure to check your item(s) upon receiving them. We will not accept any exchanges past the 5 business day mark.
Items must be returned with the original packaging and in original condition. Any items returned to us without the original packaging and/or in bad condition, will be refused and returned to the sender. We do not accept items in worn or used conditions. Any indications which show signs of usage (ie: perfume smell, deodorant marks, visible stains) will be refused and sent back to the sender. No exceptions will be made.
SW The Brand will not consider a size issue as a manufacture defect.
Shipping fees are non-refundable.
Exchanges for defective merchandise (Instructions)
- Before returning the package back to us for any reason, please email us at firstname.lastname@example.org with your Order # and the Style that has the manufacturer defect. Please also include within the email a picture of the defect.
- Please allow 24-48 Hours for a response about your exchange, SWTheBrand.com reserves the right to reject an exchange request if we deem the item(s) is/are not a manufacturer defect.
- Once your exchange request is approved, instructions will be sent on how to return the merchandise back to us for inspection. Buyer will be responsible for the return shipping.
- After we have received and approved your item is defective we will ship out a replacement. The replacement item will be the same style and size of the defective item. No exemptions will be made. In the event the item is not available, a store credit will be issued.